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General Enquiries

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General Enquiries

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Some of these frequently asked questions might help you

Are your gazebos waterproof?

All of our canopies and sidewalls have PVC coating on the inside to ensure they are fully waterproof. Furthermore, all canopy stress points are reinforced with additional fabric and the seams are multi-stitched with heat-sealed tape to ensure waterproofing.

Condensation occurs naturally and is often mistaken for a leaking structure, with customers encountering water inside their gazebos. Gazebos are highly waterproof, making it hard for moisture to escape.

If it’s raining, your chance of experiencing condensation will increase as there’s more humidity in the air. Polyester is a non-breathable fabric, which once treated with waterproofing, will not allow moisture to escape the tent. Therefore, to reduce condensation within the gazebo, it’s important to always keep your gazebo well-ventilated. Condensation occurs even when your tent is empty.

Signs of Condensation

  1. Damp on the framework inside the unit
  2. Water droplets collect in pools on the gazebo canopy and sidewalls
  3. By wiping the inside of your canopy or sidewall panels with your hand and feeling a film of dampness
  4. To find condensation has formed overnight

At what wind speed should I take my stretch tent down?

As a rule, regular tension and rig checks should be conducted to ensure the tents are always anchored securely. As a precaution, it is also advisable to monitor weather conditions and MET Office predictions. MET Office Beaufort wind force scale is linked below.

The Awana stretch tents can resist wind speeds of 17 to 27 mph (5 to 6 on the Beaufort scale).

Whereas our range of Bonga stretch tents is manufactured to stand for longer periods and is wind resistant up to wind speeds of 34 to 47 mph (8 to 9 on the Beaufort scale). It can withstand pulling forces up to 1000 N / 5 cm.

Our double-coated stretch tents are perfect for long-term semi-professional use (from a couple of weeks up to a couple of months) and you can easily set them up with two or three persons, depending on the size.

Are spare parts available?

All of our pop-up gazebos are built to last and made from the very best components to ensure long-lasting satisfaction, however, should any part of your pop-up gazebo ever get damaged, we stock a full range of spare parts for next working day delivery. Our spare parts are available to purchase here.

It is the customer’s responsibility to ensure that the correct spare part(s) are ordered as they’re non-refundable; therefore, if you’re unsure which gazebo frame you have, please email [email protected] with photos of each part required and the gazebo frame you have, to ensure the correct replacement parts are sent out to you.

Pop in and see us

Our showroom is open for product demonstrations Monday to Friday. Please call ahead to book an appointment with a member of the team. We look forward to meeting you.


We operate from centrally located offices in Banbury, making us conveniently located for the M40 corridor, with good transport links to Birmingham (45 mins), London (1 hour) and Oxford (30 mins).


Open Monday to Friday, 9am – 5pm.


Unit 3 IO Centre,
Jugglers Close,
Wildmere Road Industrial Estate, Banbury, Oxon,
OX16 3TA