Frequently Asked Questions

How do I assemble my pop-up gazebo?

Most of our gazebos can be easily erected with two people in under 60 seconds by following the instructions. Here’s our helpful guide to putting up a gazebo.

If I order today when can I expect delivery?

For plain, unbranded gazebos:

If your order is placed before 1pm Monday – Friday it will be sent out to our courier service for delivery the next working day (mainland UK only). For more information visit our delivery and returns policy.

For custom printed gazebos:

Our service is extremely efficient and we offer a typical delivery time of 7-10 working days* from confirmation of order and approval of artwork. If you’re in a rush for an upcoming event, please don’t hesitate to give us a call and we’ll see what we can do!

*Lead times may vary during peak time.

Can I join two gazebos together to create a larger area?

Yes. We supply a range of accessories, including gazebo clamps, strips and gutters which enable you to connect two or more pop up gazebos together side-by-side to cover a larger area.

Are all of your gazebos pop-up?

Yes, all of our gazebo frames are ‘pop up’ and come fully assembled with no loose parts. No tools or assembly required! All parts are replaceable, with spare parts readily available from stock for next working day delivery. However, our pop up gazebos come in a wide range of styles, from the sturdy Heavy Duty Steel range to the lightweight Aluminium Prolite model. Take a look at our industry-leading selection today.

Do your gazebos come with storage bags?

Yes, all of our pop up gazebos are supplied with a storage bag when first purchased. However, we sell a range of robust, heavy duty bags available to purchase if you eventually look to upgrade or simply want to replace your previous bag after regular usage.

How do the sidewalls attach to the canopy?

Our sidewalls fix to the canopy and frame with a quick fit velcro system. Make sure you select the right sidewall for your gazebo, depending on size and whether you want a full or half wall.

I’m looking to purchase a printed gazebo, what format do I need to send my artwork in?

Our in-house design team require any logos and artwork in vector format, such as: Ai (Adobe Illustrator), EPS or PDF (if vector graphic saved in pdf). Photographic images should be supplied in high resolution (300dpi) in JPG, TIFF or PNG format. Please refer to our artwork guidelines for more information.

Are your gazebos waterproof?

All our canopies and sidewalls have PVC coating on the inside to ensure they are fully waterproof. Furthermore, all canopy stress points are reinforced with additional fabric and the seams are multi-stitched with heat sealed tape to ensure waterproofing.

Do your pop-up gazebos comply with event health & safety regulations?

All our canopies and sidewalls are made with flame retardant material to BS 7837: 1996, DIN 4102-B1 & DIN 4102-B2 (for use in public places).

Can the gazebo fabric be easily cleaned?

The best policy when cleaning a gazebo is to act quickly. As soon as you see a spot or a mark, wipe it away to ensure that it doesn’t leave a stain. We recognise that many of our customers use our gazebos at outside events where they are likely to get dirty so our gazebos are very easy to clean.

For those wanting to know how to clean a gazebo, we recommend a mild solution of warm soapy water with a soft scrubbing brush. Do not use pressure washers or steam cleaners as this will affect the material and waterproofing. None of the coverings are machine washable. Those looking for how to clean a gazebo should also know that removing tree sap and dirt immediately is the best policy, as it will make cleaning the gazebo far easier.

Can the canopy stay attached to the gazebo frame?

Yes it can. However, we do not recommend leaving the canopy attached to the frame when transporting your gazebo. Leaving the canopy may save time for some, but once you become familiar with the system it only takes a couple of minutes to remove and refit the canopy.

If the pop up gazebo is being transported often in a vehicle, we strongly recommend not leaving the canopy attached. Vibrations and shaking during transport can cause the frame parts and joints to rub against the fabric and PVC coating and thus inflict damage to the canvas.

While this damage can be minimised by transporting the pop-up gazebo in a vertical position, we would like to stress that if the canopy is attached, this is at the user’s own risk and these damages are not covered under warranty.

Do your gazebos come supplied with warranty?

All our gazebos are made from the very best components to ensure long-lasting satisfaction and come with a manufacturer’s warranty of up to three years (against manufacturing defects). Please refer to the particular frame you are purchasing for more information and for further guidance please refer to our warranty policy here.

Please note the canopies and sidewalls for all frame ranges come with a twelve-month warranty.

Are spare parts available?

We stock a full range of gazebo spares and replacement parts for our entire product range. Please email us sales@gazeboshop.co.uk with photos of each part required and your gazebo frame, to ensure the correct parts are sent out to you.

Do I need to anchor my pop-up gazebo down?

Yes, without proper anchoring, a gazebo can be blown over and cause not only irreversible damage to the gazebo shelter itself, but could also lead to damaging other property. Your gazebo comes supplied with a standard tie down kit, suitable for soft ground.

Best practice is to anchor the straps to the frame itself, and not the canopy. If the straps are attached to the canopy in severe wind, this can cause the material to rip, which will then be void under warranty. When securing your gazebo on hard standing ground – such as concrete or tarmac – we recommend the use of either steel stacking or sandbag leg weights.

How much does it cost for a branded visual and design quote?

We offer a FREE artwork mock-up service and our in-house design team work hard to turnaround visuals within 24 hours of receiving your enquiry and artwork to show you how your custom printed gazebo will look. Branded gazebos are incredibly powerful, and valuable marketing tools – key in creating a good first impression. Let us help you bring your brand to life with a printed gazebo!

What type of pop-up gazebo is best for me?

Whether you require a heavy duty commercial grade pop up gazebo or a lightweight, portable instant shelter we are here to help you find a solution to suit your requirements. Take a look at our buying guide to choosing the right gazebo for you. Alternatively, please do not hesitate to give us a call to talk through your requirements.

Are there any limitations on where I can print my logo?

Essentially our pop up gazebos can be printed anywhere! We cater to all budgets, offering a choice between two high-quality printing methods: dye sublimation and vinyl heat press. We’re here to help – please call a member of our expert sales team to talk through your options.

If I have an accident do you offer a repair service?

We stock a full range of gazebo spares and replacement parts for our entire product range. Please email us sales@gazeboshop.co.uk with photos of each part required and your gazebo frame to ensure the correct parts are sent out to you.

What if I am at work when the courier tries to deliver?

All parcels we send are tracked by our courier service and must be signed for. Please, therefore, ensure someone is in to receive the goods otherwise a redelivery fee may be payable.

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